Support

Packad — AI Family Packing

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We typically respond within 24-48 hours.

Frequently Asked Questions

How do credits work?

One credit packs one trip: every person on it gets their own list. New accounts get 1 free credit. More are available in the app as a 3-credit pack (Profile → Trip credits). Joining someone else's trip with an invite code also uses 1 credit, because you get your own list on it. Credits never expire and there is no subscription.

I bought credits but they didn't show up.

Open Profile and pull down to refresh your balance. If they're still missing, email us the date of purchase. Apple's receipt email is enough.

Can I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

How do I share a trip with my partner?

Open the trip → People → Trip code, and share the code. New users tap "Join with an invite code" when signing up; existing users go to Profile → Invite code?.

The weather looks wrong.

Packad looks up the destination from your trip description. Write the place name clearly, e.g. "Zermatt" rather than "the Alps". Forecasts only cover about the next two weeks.

How do I delete my account?

In the app: Profile → scroll to the bottom → Delete account. This permanently deletes your account and data. Trips you shared stay with the other people on them.